Last updated: 13/07/2026

At HICUNAGA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

When you place an order, we may collect:

• Full name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Order details
• Payment information (processed securely by our payment providers)

We may also automatically collect limited technical information such as your IP address, browser type, and website usage through cookies.

How We Use Your Information

We use your information to:

• Process and deliver your order
• Provide customer support
• Communicate with you about your order
• Improve our website and services
• Prevent fraud and unauthorized transactions

Payments

All payments are securely processed through trusted third-party payment providers. HICUNAGA does not store your payment details.

Cookies

Our website may use cookies to improve your shopping experience, remember your preferences, and analyze website traffic. You can manage cookies through your browser settings.

Sharing Your Information

We do not sell or rent your personal information.

Your information is only shared with trusted third parties when necessary to complete your order, such as payment providers and shipping carriers.

Data Security

We take reasonable measures to protect your personal information. While no system is completely secure, we strive to keep your information safe.

Contact

If you have any questions about this Privacy Policy, please contact us at:

Email: hicunaga@gmail.com

 

Returns & Refund Policy

At HICUNAGA, we want you to be satisfied with your purchase.

Returns

Returns are accepted within 14 days of receiving your order.

To qualify for a return, your item must:

• Be unworn
• Be unwashed
• Be undamaged
• Have all original tags attached
• Be returned in its original condition

Items that do not meet these conditions cannot be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you if your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Original shipping costs are non-refundable unless your item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help resolve the issue.

Need Help?

If you have any questions about your order, a return, or any other issue, simply send us an email.

We'll review your request and provide you with the necessary instructions.

Email: hicunaga@gmail.com